PLEASE READ CAREFULLY!

1) The Basics

All That Lights manufacturing partners ship products only to the United States.

The manufacturer(s) will drop ship your product(s) directly to your place of residence.

Shipping times will vary depending on the item selected.
Average shipping times vary between 3-14 days.
Custom orders arrive within 2-6 weeks depending on the manufacturer.

Manufacturers ship via UPS Ground, Fedex Ground or truck direct.

For all the shipments that are too large (or too heavy) for FedEx and UPS, a custom freight company will be used. Keep in mind that most custom freight companies are NOT REQUIRED to carry your products inside your residence. You may be responsible for carrying the products off of the delivery truck.

Please double check the accuracy of your shipping address prior to checking out, as incorrect addresses that have to be changed after your item has shipped will incur a $25 rescheduling fee!

Most tracking numbers are provided automatically. However, if you do not receive one, please contact us.

2) Lost, Damaged or Missing Items

In the unlikely event that a product is lost, damaged or missing, PLEASE perform the following steps! This is critical for "All That Lights " to help you!  If the following steps are not performed within 24 hours, we CANNOT help you.  We must make this clear.  These instructions are per the manufacturers rules & regulations concerning lost, damaged or missing items.

NEVER try to send your product back to the manufacturer WITHOUT explicit instructions from "All That Lights."  Only authorized returns are accepted.  No exceptions.

Always keep all packaging materials and boxes in case they need to be inspected by the shipper, or used to return your product.

DAMAGED ITEMS -
PART I - Damaged at time of delivery

a)  INSPECT your products / boxes upon delivery.  If you feel an item is damaged, document the damages on the delivery ticket before the shipper leaves.

b) "All That Lights" MUST be contacted within 24 hours of delivery for us to file a claim through the manufacturer for you. You can email us anytime from our contact us page.

Please include in the the following information in your email:
    - Your contact information (Name, Address, Phone number, Order number)
    - Briefly describe what is damaged
    - Tracking number

c) Wait for a response or phone call from "All That Lights" and we will provide you with further instructions.

PART II - Damaged items discovered after shipper has left your residence.

In the event that after you open the boxes you discover that an item has been damaged, please perform the following steps within the first 24 hours!! :

a) In writing, request that the shipper inspect the damaged goods.  This request must be in writing, and must occur within the first 24 hours after delivery.

b) "All That Lights" MUST be contacted within 24 hours of delivery for us to file a claim through the manufacturer for you.  You can email us anytime from our contact us page

Please include the following information in your email:
    - Your contact information (Name, Address, Phone number, Order number)
    - Briefly describe what is damaged
    - Tracking number

c) Wait for a response or phone call from "All That Lights" and we will provide you with further instructions.

PART III - Lost shipment

a) If a shipment is lost in transit, contact "All That Lights" immediately.  You can email us anytime from our contact us page. 

Please include in the email the following:
    - Your contact information (Name, Address, Phone number, Order number)
    - Briefly describe the situation that your package or packages were lost in transit.
    - Tracking number

b) We in turn will contact the manufacturer, and more than likely they will perform a search or trace for your package which usually takes 7-10 business days.

If at the end of the search, your package is still not located, then the manufacturer will attempt to deliver another shipment to your residence.

PART IV - Missing Items

a) If a shipment is delivered, but upon inspection, you notice certain items are missing, contact "All That Lights" within 24 hours of delivery.  You can email us anytime from our contact us page.

Keep in mind that if you have ordered MULTIPLE products from DIFFERENT manufacturers, it is highly likely that certain packages will arrive at different times.  There may not be a problem at all!

Please include the following information in your email:
    - Your contact information (Name, Address, Phone number, Order number)
    - Describe EXACTLY what item (s) are missing.
    - Tracking number

b) We in turn will contact the manufacturer, and more than likely they will perform a search or trace for the missing package which usually takes 7-10 business days.

If at the end of the search, your package is still not located, then the manufacturer will attempt to deliver another shipment to your residence.